Support

Our promise is our track record

We pledge responsive, reliable, and affordable support every time you call.

Customer service is a promise we keep as we "ask and listen" about your business needs, then follow-up with a smooth implementation.

We fix the problems every time. This isn't just a promise, it's a track record.

Customer Support Policy

Alembic provides both hardware and software support.

Support hours and rates:
Mon-Fri, 9am-6pmNormal rate
Mon-Fri, 6pm-12amAfter-hours rate
Sat-Sun, 9am-12amAfter-hours rate
Support pricing:

For the first 90 days following a new install: FREE

After the first 90 days:

  • Phone, “dial-up,” and on-site support is billed in 15-minute increments.
  • On-site service is subject to a trip fee and one-hour minimum labor fee.

Please contact us for additional information.

We offer local expertise and support, dedicated and committed to helping you succeed.
Contact us today to turn your business goals into gold.